Joli Ballew (Garland, TX) is a professional writer, technology trainer, and network consultant in the Dallas area, and she is a Microsoft Windows Expert Zone Columnist. Some of her previous jobs include technical writing, education content consulting, PC technician, network administrator, high school algebra teacher, and MCSE instructor. She earned her MCSE, MCT and A+ certifications in less than 14 months. She is the author of Windows XP Professional: The Ultimate User's Guide and, Windows XP Professional: The Ultimate User's Guide Second Edition.
